Refund Policy
Effective 25 October 2026. Last updated 25 October 2026.
This policy explains when Musa Distro LLC ("Musa Distro", "we", "us") refunds what you paid for a plan. It is part of our Terms of Service. If the two ever disagree, the Terms of Service apply.
1. What you pay for
Starter ($19.99 per year) and Pro ($54.99 per year) are subscriptions. They are charged in advance, once a year, by our payment processor, Stripe, and renew automatically on the same date each year until you cancel. Partner is by invitation and has no subscription fee, so there is nothing to refund.
Musa Distro's commission on royalties — 5% on Starter, 0% on Pro, and the rate in your invitation on Partner — is not a payment you make to us. It is our share of what the stores pay for your music, and it is not refundable.
2. Cancelling
You can cancel at any time from Plans & billing in your account. Cancelling stops the next renewal; you keep your plan until the end of the year you have paid for. Cancelling does not take your music down: a takedown is a separate request.
3. Fees already paid
Subscription fees pay for a full billing year and are not refunded, in full or in part, when you cancel, when you stop using the service, when you take your music down, or when you close your account, except as this policy sets out below or where the law requires it.
4. When we refund
We refund the charge in full when:
- we charged you twice for the same billing year;
- we charged you after your cancellation had already taken effect;
- we charged you a different amount from the price shown when you subscribed or, after a price change, from the price we announced at least 30 days before it applied to you.
When a failure on our side kept you from using the service for a substantial part of the year you paid for, we refund the part of the year that was affected.
We also refund wherever the law of the place where you live gives you a right to a refund, and to the extent it does.
5. Moving between Starter and Pro
A change between Starter and Pro takes effect at the start of your next billing year. Nothing is charged or refunded when you make the change; your next renewal is charged at the price of the plan you moved to.
6. Failed payments
If a renewal payment fails, Stripe tries again, and we may suspend the features of your plan until it is paid. Your music stays in the stores while it is suspended.
7. Accounts closed for a breach
If we close your account because of artificial streaming, fraud or another breach of the Terms of Service, nothing already paid to us is refunded, including subscription fees.
8. Disputes with your bank
Please write to us before disputing a charge with your bank or card issuer: most problems are solved faster that way. While a dispute over a subscription fee is open, we may suspend the features of your plan.
9. How to ask for a refund
Write to info@musadistro.com from the email address on your account, with the date and the amount of the charge. We answer within 10 business days.
An approved refund goes back to the card or payment method you paid with, through Stripe. Your bank may take 5 to 10 business days to show it. We refund in United States dollars, in the amount we charged; we are not responsible for exchange-rate differences or fees your bank charges.
10. Contact
Musa Distro LLC, 5500 Sunrise Highway, Unit 50, Massapequa, NY 11758, United States. info@musadistro.com